FOR TRAVEL AGENTS

Working with Matiana is the perfect way to outsource your requests to a company that delivers personalized luxury travel services in Turkey. Matiana will work with you directly to design a perfect trip that fits with your client’s travel expectations; we will precisely take care of all of their travel details from the moment they arrive to the moment they depart from/to Turkey! Matiana will provide a particularly planned travel experience that includes unique destinations, great accommodations, impeccable transfers, and exciting activities, while giving them the freedom they need to relax and fully experience Turkey.

Utilities of Matiana:

* Fully customized itineraries

“Each guest is special and different.” This is the bottom line of the Matiana Travel and for that reason we are not restrict our guests with regular programs. All our programs customized by our Travel Advisors to fulfill your guest’s requests. For that reason we create new programs for each guest reflecting their style and needs.

* 7day/24hr personal care

Matiana Travel is not only agency but also a friend of its guests who take care about them. I am the Operations Manager of the Agency and personally I meet with my entire guests who step in to Istanbul. Having breakfast, lunch or dinner is casual thing for me. Besides, while they are traveling in and out Istanbul, I contact with them in several times, during their stay. Moreover, my mobile phone is given to the guests for emergency contact in case of they want to ask something and I am giving service 7 days/ 24 hours for my guest.   

* Best hotel and room suggestions for the value

All hotels that we recommend are best in their regions. While we are choosing them, most important thing is our guest comfort and nothing can come front of it. Location, closeness to center, view etc. are the important steps of our selection-process.

* Room upgrades

Sincerity is important key of our work. For that reason signs on the paper is not important then the handshaking. Because of the personal contacts, we are able to upgrade our rooms on availabilities of the Hotels.

* Unique dining suggestions for the clients’ taste

Food is inextricable part of the culture and we are very sensitive on that issue. Because of our Gourmet programs, we already have good suggestions as a result of our researches and we like to share our knowledge with our guests. As you know that some good restaurants have great service but if you don’t know the locations of the table, you can’t get the %100 of satisfaction. In this point, choosing a table is very important and while we are advising restaurants, we indicate their specialties and makes reservations with that concept.

* Free Concierge services

Finding restaurant for the dinner, getting information to visiting places for your free day, directions of the important centers… to have this information, you and your guest will not need to go anywhere but us. Our entire guest, with their emergency number, they can get this service whenever they want.

* Quickest access to Advisors of Matiana via email, blackberry, toll-free or Gsm

Matiana Travel Advisors gives swift service. We think all possibilities and choose the best service for you before you ask so. To reach these unique services, you can use different communication items such as e-mail, Mobile or normal Pone.