FOR
TRAVEL AGENTS
Working with Matiana is the perfect
way to outsource your requests to a
company that delivers personalized
luxury travel services in Turkey.
Matiana will work with you directly
to design a perfect trip that fits
the travel expectations of your
client; we will precisely take care
of all of their travel details from
the moment they arrive to the moment
they depart from Turkey! Matiana
provides a particularly planned
travel experience that includes
unique destinations, great
accommodation, impeccable transfers,
and exciting activities, while
giving them the freedom to relax and
experience Turkey.
Utilities of Matiana:
*
Fully customized itineraries
“Each guest is special and
different.” This is the bottom line
of the Matiana Travel and for that
reason we do not restrict our guests
with regular programs. All of our
programs are customized by our
Travel Advisors to fulfill your
guest’s requests. Therefore, we
create new programs for each guest
reflecting their style and needs.
*
Quickest access to Advisors of
Matiana via email, blackberry,
toll-free or Gsm
Matiana Travel Advisors give swift
service. We think all possibilities
and choose the best service for you
before you ask so. To reach these
unique services, you can use
different communication items such
as e-mail, Mobile or normal Phone.
*
7day/24hr Special Care
Matiana Travel is not only an agency
but also a friend of its guests who
take care about them. I am the
Operations Manager of the Agency and
personally I meet with my entire
guests who step into Istanbul.
Having breakfast, lunch or dinner is
a casual thing for me. Besides,
while they are traveling in and out
Istanbul, I contact them several
times, during their stay. Moreover,
my mobile phone is given to all of
the guests for emergency contact in
case they want to ask something and
I give service 7 days/ 24 hours to
my guest.
*
Best hotel and room suggestions for
the value
All hotels that we recommend are the
best in their regions. While we are
choosing them, the most important
thing is our guest’s comfort and
nothing can come front of it.
Location, closeness to center, view
etc. are the important steps of our
selection-process.
*
Room upgrades
Sincerity is the important key of
our work. For that reason, signs on
the paper is not important then the
handshake. Because of the personal
contacts, we are able to upgrade our
rooms regarding to the
availabilities of the hotels.
*
Unique dining suggestions for the
taste of clients
Food is inextricable part of the
culture and we are very sensitive on
that issue. Because of our Gourmet
programs, we already have good
suggestions as a result of our
researches and we like to share our
knowledge with our guests. As you
know that some good restaurants have
great service but if you don’t know
the locations of the table, you
can’t get the %100 of satisfaction.
In this point, choosing a table is
very important and while we are
advising restaurants, we indicate
their specialties and makes
reservations with that concept.
*
Free concierge services
Finding restaurant for the dinner,
getting information to visit places
for your free day, directions of the
important centers… to have this
information, you and your guest will
not need to go anywhere but us. All
of our guests can get this service
whenever they want with our
emergency number.
