Matiana Travel Turkey


Exclusive Tailor-Made Programs & Private Customer Care

18 Years of Experience in Customized Travel





- Why should I prefer a tailor-made travel service?
- What are the main differences between a tailor-made tour and a regular tour?
- How could I contact you for a customized trip proposal?
- When is the best time to travel Turkey?
- Is there a visa application process to enter Turkey?
- What is the time difference?
- Can I use my mobile phone & number in Turkey ?
- Can I use my credit card in Turkey ?
- What is your payment procedure ?
- Do you work with Travel Agents?
- What is your working hours?
- Do I require travel insurance before I arrive?
- How will I receive confirmation form, invoice and welcome kit after I book the trip?
- How can I check the daily activities and events while in Turkey?
- Is travel insurance included in your services?
- What is the best destination to combine with Turkey ?
- What is Gulet and why Matiana Travel only provides private Gulets?

Why should you prefer a tailor-made travel service?
Tailor-made service is a travel culture that should be preferred especially in countries such as Turkey which has a diversity of historical and natural attractions complemented by a rich cultural heritage. At each step you will meet a place with cultural and historical value and only a tailor-made travel service considering your special interests can meet your expectations and help you to experience Turkey without being dependant on any other group.

What are the main differences between a tailor made and tour a regular tour?
The advantages of tailor-made tour;
* High quality and exclusiveness of your guide and transport services
* Flexibility of the daily time schedule by your preferences (start & end time, length of the tour, places to visit etc.)
* Delicious restaurant suggestions depending on your taste
* Freedom of movement (i.e. if you don’t want to visit the touristic shops or historical places you visited earlier, you will not be fixed to a program although your daily tour contains them)
* Realization of all changes from your side during the tour..

How you will contact us for a customized trip proposal ?
We will need you to fill out our Customize your own trip Questionnaire, providing us with useful insight on how to design the trip that best suits your needs. If you are not comfortable with a form then please email us all personal details.

When is the best time to travel Turkey ?
This actually depends on the purpose of the vacation and the places you want to visit in Turkey. But, Turkey experiences intense tourism mobility mostly between April – December months. It doesn’t mean that only these 8 months are the beautiful periods for Turkey vacation. For instance, regions like Istanbul and Cappadocia offer their visitors a different kind of beauty in each month. Keep in your mind that in low season, prices are lower as well when compared to the peak seasons.

Is there visa application requirement for entrance Turkey?
You can easily access the main information for visa application procedures in Turkey at

What is the time difference?
Turkey is on GMT + 2 (daylight saving = GMT +3 and operates between late March to late September). This means generally that Turkey is 1 hour ahead of European and 2 hours ahead of the UK standard times. Still it is a good idea to check the local time when you arrive in Turkey and adjust your watch accordingly.

Can I use my mobile phone & number in Turkey ?
Yes – providing your phone is international roaming enabled.
The 3 main GSM operators in Turkey are Turkcell, Avea and Vodafone and all GSM operators have roaming agreements with international operators.

Can I use my Credit Card in Turkey ?
Credit cards are accepted in most shops and restaurants in the main Cities or Resorts areas. This may not be the case in smaller villages or remote places so it is generally a good idea to try always to have some cash handy.

What is your payment procedure ?
American Express %2 amex commission, Visa, and MasterCard. Banking wire is also accepted.

Do you work with Travel Agents?
Yes. A travel agent can enhance your trip by providing information and advice not contained on this Web site. Matiana Travel has great relationships with many of top travel agents from all over the world.

What is your working hours?
Matiana Travel offices (Istanbul and Cappadocia) are open Monday to Saturday from 9:00 am to 9:00 pm (Turkish time), and are closed on Sundays, while accommodating emergency calls for our guests in Turkey at the time. We would be happy to talk to you over phone in order to provide additional information. Please do not hesitate to contact us anytime (24hr/7day) at +90 533 201 82 57 (GSM of İlke Davut BOZKURT, Operations Manager).

Do I require travel insurance before I arrive?
All travel agents are legally supposed to make your basic travel package insurance during your holiday, and we surely do. But we still strongly advise you to buy a travel insurance package from your home country that best fits your expectations.

How will I receive confirmation form, invoice and welcome kit after I book the trip?
Our luxury travel designers which will help you to organize your holiday program, will send you all confirmation forms, invoices and transfer schedule after receiving the payment from your side. The welcome kit consisting of your tickets, vouchers, detailed tour program, local contact details and all other necessary information will be given to you by Matiana Travel operations team (your guide or welcoming team) in your pick-up from the airport upon your arrival in Turkey.

How can I check the daily activities and events while in Turkey?
That’s a part of our job. We will definitely inform you about all daily activities such as concerts, shows and exhibitions. But you can also check them personally at

Is travel insurance included in your services?
All of our tour programs include travel insurance. Click here to see the details of our travel insurance policy. Click here for the details of travel insurance policy.

What is the best destination to combine with Turkey ?
Greece is just a few hours away from Turkey and while you travel to this part of the work-ld, it would be wise to add few days to discover the beauties of Greece. For more info, please visit our web page And Greece...

What is Gulet and why Matiana Travel only provides private Gulets?
Gulets are special vessels produced in Mediterranean and today you can find them in Italy, Croatia, Greece and Turkey. In terms of quailty/ price balance, services and abundance of Gulets, Turkey is the leading country about it... Those special items are your swimming hotels that hosts you for certain period and noone would like to share its room with foreigners... For more info about gulets, please visit our web-page Luxury Gulets & leisure

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Barbaros Mah. Morsümbül Sok. Deluxia Palace. Kat 10. Daire 292 Ataşehir / Istanbul
Phone: +90 (216) 465 8584 - 8588 Fax: +90 (216) 465 8590

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